Posted by Louellen Essex on February 25, 2016 in Communication, Team Development
Not all teams achieve the elite status of being called high performing. Most are adequate, accomplishing what they need to do in order to complete a collaborative task. Few, however, become a fine-tuned machine, capable of pushing their limits and achieving beyond expectations. Here are the characteristics of truly high performing teams.
Posted by Louellen Essex on August 09, 2015 in Communication, Performance Management, Team Development
To do it right, delegating should be done intentionally and thoughtfully. Randomly handing out assignments does not make for good results or happy staff members! Good delegation is at the heart of empowerment and requires giving away, not only work assignments, but also authority to make decisions. Poor delegation practice is at the core of micromanagement. Use these guidelines to develop an approach that produces great outcomes while motivating and developing staff skills.
Posted by Louellen Essex on July 10, 2015 in Change Management, Communication, Team Development
Whether you move to a new organization or transit within your current place of work, the approach you use to begin a new leadership role can help or hinder your success. To staff members, a new leader is the source of hope as well as fear. Will you bring new insight and needed change? Or, will valued practices and relationships be damaged or destroyed? Make sure you send the right signals that calm staff anxiety and focus on building an effective collaboration that leads to a productive work environment. Here’s how.
Posted by Louellen Essex on April 03, 2015 in Change Management, Communication, Team Development
Change is continual in most of today’s organizations. Some change may be met with applause, especially when bringing desired benefits. But, often the upshot is significant resistance. Most staff resist when they perceive they are losing something to which they are attached: i.e., relationships, status, physical surroundings, work processes, technology. But the blow is worsened when those initiating the change make these critical mistakes, reducing their credibility and trust.
Posted by Louellen Essex on February 19, 2015 in Communication, Managing Difficult Situations
No leader does everything correctly all of the time. Mistakes most typically involve misinterpretation of information leading to poor decision-making, not including the right people at the right time in important initiatives, intervening too late in a situation, demonstrating poor interpersonal behaviors that create defensiveness and a climate of disrespect, or not using resources wisely. A poorly executed recovery can make things worse, destroying the leader’s credibility and perceived trustworthiness. Consider the following “AAA” guidelines if you find yourself in the challenging aftermath of making a critical mistake.
Posted by Louellen Essex on December 11, 2014 in Change Management, Communication, Managing Difficult Situations
We’ve all had encounters with co-workers that didn’t go well, yielding lasting negative consequences. The resulting tension in the air makes communication awkward and productivity often wanes. Realistically, some relationships are easier to repair than others, since you can’t force reconciliation. Making a sincere attempt to restore a damaged relationship, however, has a good chance of success if you follow these guidelines.
Posted by Louellen Essex on October 02, 2014 in Communication, Leadership
Influence is critical to the success of any leader. It means garnering enough power within your organization to gain support from others and achieve the results you are working toward. Effective leaders develop a strong base of influence. They know how to use high impact influence skills, causing others to want to follow their lead, rather than being coerced. Their ideas are heard and often implemented. Here are steps you can take to significantly boost your influence with others.
Posted by Louellen Essex on September 18, 2014 in Communication
We’ve all sat through presentations while struggling to stay awake. Maintaining the attention of busy staff members who attend countless meetings can be challenging. Facing an audience of professional colleagues at a conference where expectations are high is daunting. By avoiding the following common presentation snafus, you can capture your audience and deliver your message with impact.
Posted by Louellen Essex on September 04, 2014 in Communication, Leadership
Every leader has a preferred mode of communication that works well in many situations, while missing the mark in others. Both sending and receiving messages can be inhibited if the communicator is unaware of blind spots that create interference. Use the guidelines below to identify your communication style and be attuned to the warning signs when it’s working against you.
Posted by Louellen Essex on August 21, 2014 in Communication, Leadership, Managing Difficult Situations, Performance Management
Sometimes leaders have to be critical in an attempt to improve a situation created by staff, colleagues, or upper level leaders. How the message is delivered can make the difference between a productive conversation and a damaged relationship. Use this template to guide your thinking as you craft what you want to say when constructive criticism is necessary.