Effectively Managing Conflict

As a result of this seminar, participants will be able to:

  • Understand sources of conflict
  • Identify their own conflict management style and how it helps or hinders them
  • Learn techniques for reaching a win-win solution
  • Develop the ability to use productive confrontation strategies that get results
  • Develop assertive confrontation skills
Target Audience

All staff

Seminar Outline

Half-day or Full-day Program

  1. Organizational Conditions that Promote Conflict
    • Turf protection
    • Unclear roles
    • Lack of common goals and values
  2. Identifying Yours and Others' Conflict Management Style
    • Battlers
    • Accommodators
    • Problem Solvers
    • Retreaters
    • Bargainers
  3. Win-Win Problem Solving
    • Setting the stage
    • Defining the issues: avoiding positional arguing
    • Searching for alternatives from which both parties can gain
    • Coming to agreement
  4. Developing Effective Communication Skills
    • Building a supportive climate
    • Choosing the right words
    • Managing your anger without becoming defensive
    • Saying no without damaging the relationship
    • Asking for what you want
    • Disarming hostile people
  5. Dealing with Problem Behaviors
    • Intimidation and manipulation
    • Passivity
    • Dishonesty

For more detailed information about this seminar or others listed here, contact

© 2017 Louellen Essex and Associates
408 Parkers Lake Road #211
Wayzata, Minnesota 55391
Office: 612.867.8291