services

Managing the Challenging Staff Person

As a result of this seminar, participants will increase their ability to:

  • Diagnose the source of staff problems
  • Use a joint problem-solving model for communicating the problem
  • Develop an approach to the problem
Target Audience

Supervisors, managers and team leaders

Seminar Outline

Half-day or Full-day Program

  1. Checking Your Attitude: What It Takes to Be Successful with Challenging Staff
  2. Analyzing the Problem
    • Identifying unsatisfactory performance
    • Determining what’s in it for the staff person to change
    • Looking for and removing obstacles to performance
    • A template for the joint problem-solving discussion
  3. The Joint Problem-Solving Discussion
    • Describing the problem
    • Getting agreement a problem exists
    • Brainstorming alternatives and choosing one
    • Determining how progress will be evaluated
    • Talking about consequences
    • Following up
  4. Types of Problem Staff Persons/Situations and How to Handle Them
    • Dealing with excessive resistance to change
    • Managing a challenge to your authority
    • What to do about passive-aggressive staff
    • Working through personal problems that interfere with work performance
  5. Managing Your Own Stress
    • Making sure you develop your own support system
    • Recognizing signs of burnout and ineffectiveness

For more detailed information about this seminar or others listed here, contact louellen@louellenessex.com.


© 2017 Louellen Essex and Associates
408 Parkers Lake Road #211
Wayzata, Minnesota 55391
Office: 612.867.8291
louellen@louellenessex.com