Coaching and Developing Staff

As a result of this seminar, participants will increase their ability to:

  • Give effective feedback
  • Teach via a 1-1 conversation
  • Use questioning techniques effectively
  • Identify development goals and opportunities
Target Audience

Supervisors and managers

Seminar Outline

Half-day or Full-day Program

  1. What Is Coaching? Examples of Coaching in Action
  2. The GROW Model as a Template for Coaching
  3. Coaching Skills
    • Giving critical and positive feedback that helps staff develop their potential
    • Informally teaching a way of thinking or doing
    • Asking questions to help staff solve a problem and build confidence
    • Building confidence through supporting and encouraging
  4. Setting Development Targets
    • Dealing with high, average and weak performers
    • Dealing with unrealistic expectations
    • Dealing with low expectations and high potential
  5. Types of Development Activities
    • Matching the activity to the goals
    • Determining how new skills will be evaluated
    • Creating a development plan

For more detailed information about this seminar or others listed here, contact

© 2017 Louellen Essex and Associates
408 Parkers Lake Road #211
Wayzata, Minnesota 55391
Office: 612.867.8291